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Design and deliver powerful customer experiences with Dynamics 365 Customer Insights (MB-280T03)

Exclusive - Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer.

In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

10 courses found

    • Delivery Format: Public Classroom
    • Date 22 January, 2026 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English

    eur695.00

    • Delivery Format: Virtual Learning
    • Date 22 January, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur695.00

    • Delivery Format: Virtual Learning
    • Date 12 February, 2026 | 9:30 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur695.00

    • Delivery Format: Virtual Learning
    • Date 19 March, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur695.00

    • Delivery Format: Virtual Learning
    • Date 23 April, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur695.00

    • Delivery Format: Public Classroom
    • Date 30 July, 2026 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English

    eur695.00

    • Delivery Format: Virtual Learning
    • Date 30 July, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur695.00

    • Delivery Format: Virtual Learning
    • Date 27 August, 2026 | 9:30 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur695.00

    • Delivery Format: Virtual Learning
    • Date 17 September, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur695.00

    • Delivery Format: Virtual Learning
    • Date 15 October, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur695.00

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